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FAQ

Where is the Mount Kelly Swim Centre?

Mount Kelly Swim Centre . Parkwood Road . Tavistock . Devon . PL19 0HZ

01822 813170

 

Where do I park my car?

You may park your car in front of the Swim Centre (limited spaces). This is also where you will find disabed parking.

If this car park is full then please use the overflow car park opposite the Swim Centre. To find it, leave the Swim Centre Car park. turn left and you will see the car park immediately on your right.

We have installed a new pedestrian crossing to enable safer crossing from the overflow Car Park to the Swim Centre (across the A386).

 

What age do Learn to Swim lessons start from?

Age 4

 

How many children are there in each class?

We aim to run classes of no more than 10 children per instructor, although at beginner levels this is reduced to 8 and at more advanced levels this may be up to 12 children.

 

Am I able to check my child's lesson progress?

When you enrol your child in swimming lessons, you will receive an email asking you to register with the Course Progress Home Portal. Once registered, you can log on and monitor progress and check the number of lessons you have left.

 

I have received an email to say that my child has completed a Level. Where do I get the badge and certificate from and how much will they cost?

Badges and certificates can be purchased from the Swim Office, as you leave the Swim Centre foyer, turn right, go past the school art block and the Swim Office is the next building on the left. The total cost is £3.

 

Do classes run during the school holidays?

Classes are run throughout school half-terms and some of the Christmas, Easter and Summer holidays, although we do close on certain dates during these times. Full details will be emailed to you as soon as they are available.

 

I have received an email saying that my child has left swimming lessons, but I want him/her to continue. How do I renew?

You have received this email because the final lesson you have paid for has passed and you will no longer be able to renew online. If you wish you child to be re-enrolled you will need to phone the office on 01822 813170.

 

How do I know when my subscription is due for renewal?

You will receive automated emails at intervals of three weeks, two weeks and one week before expiry, reminding you to renew.

 

Do you offer private lessons?

Yes, 1 to 1's and 1 to 2's.

 

Can I leave my child alone at the Swim Centre when they are having their lesson?

No, the adult (over the age of 18) accompanying the child must remain on Mount Kelly Swim Centre premises at all times during the lesson.

 

Can I have a refund for missed lessons?

We only refund lessons missed due to a serious injury or illness, for which we require a doctor's note.