Top Banner FAQ


Where is the Mount Kelly Swim Centre?

Mount Kelly Swim Centre | Parkwood Road | Tavistock | Devon | PL19 0HZ

01822 813170

Where do I park my car?

You may park your car in front of the Swim Centre (limited spaces). This is also where you will find disabled parking.

If this car park is full then please use the overflow car park opposite the Swim Centre, next to the all-weather pitches. To find it, leave the Swim Centre Car park. turn left and you will see the car park immediately on your right.

We have installed a new pedestrian crossing to enable safer crossing from the overflow Car Park to the Swim Centre (across the A386).

What age do Learn to Swim lessons start from?

Age 4

How many children are there in each class?

We aim to run classes of no more than 10 children per instructor, although at beginner levels this is reduced to 8 and at more advanced levels this may be up to 12 children.

Am I able to check my child's lesson progress?

When you enrol your child in swimming lessons, you will receive an email asking you to register with the Course Progress Home Portal. Once registered, you can log on and monitor progress and check the number of lessons you have left.

Course Progress 

I have received an email to say that my child has completed a Level. Where do I get the badge and certificate from and how much will they cost?

Badges and certificates can be purchased from the front desk in the Swim Centre foyer. The total cost is £3.

Do classes run during the school holidays?

Classes are run throughout school half-terms and some of the Christmas, Easter and Summer holidays, although we do close on certain dates during these times. Full details will be emailed to you as soon as they are available.

I have received an email saying that my child has left swimming lessons, but I want him/her to continue. How do I renew?

You have received this email because the final lesson you have paid for has passed and you will no longer be able to renew online. If you wish you child to be re-enrolled you will need to phone the office on 01822 813170.

How do I know when my subscription is due for renewal?

You will receive automated emails at intervals of three weeks, two weeks and one week before expiry, reminding you to renew.

Do you offer private lessons?

Yes, one-to-one and one-to-two. Find out more here:

Private Lessons


Can I leave my child alone at the Swim Centre when they are having their lesson?

No, the adult (over the age of 18) accompanying the child must remain on Mount Kelly Swim Centre premises at all times during the lesson.

Can I have a refund for missed lessons?

We are not able to refund for missed lessons or withdrawals from the programme. Where serious injury /illness has occurred we will review the case on an individual basis.

What is a Masters Session?

A Masters Session is a structured session led by a qualified coach to improve endurance, speed and technique.

What is a Gentle Swim?

A Gentle Swim is suitable for slower paced swimmers and those on rehabilitation.

What is Aquarobics?

Aquarobics is a fun, full body workout to music in the water delivered by a qualified coach.

How do I become a member of the Swim Centre?

There is no membership system but as the Swim Centre is located on a school site we request all users submit their details to comply with the school’s Safeguarding Policy.

Do I need to pre-book to attend public sessions?

Yes, you do need to pre-book before your swim session. Contact us on 01822 813170 or

How do I pre-book public sessions?

To pre-book please contact us on 01822 813170 (our phone lines are open from 9:00 to 16:00) or email us on